Return Policy
30-Day Free Returns
You may return most items within 30 days of delivery.
To be eligible for a return, your item must be in its original condition and in the original packaging.
What Can Be Returned
We accept returns for the following reasons:
- Item arrived damaged or broken
- Item is defective or does not function as described
- Wrong item received
- Item does not match the product description or photos
- Item never arrived
What Cannot Be Returned
The following items are not eligible for return:
- Items that have been soiled, or are not in a resalable condition
- Items returned more than 30 days after the delivery date
- Items where the damage was caused by misuse or improper handling after delivery
How to Start a Return
- Contact us using our contact form within 30 days of receiving your order.
- Include your order number and a brief description of the issue.
- For damaged or incorrect items, please attach clear photos showing the problem — this helps us resolve things faster.
- Once your request is reviewed (typically within 1–3 business days), we will provide return instructions or process your refund directly.
Refunds
Once your return is approved, please allow 5-7 business days for your refund to process and be issued to your original payment method.
In some cases, particularly for low-value items or where return shipping would be impractical, we may offer a full refund without requiring you to return the item. We will let you know if this applies to your situation.
Shipping Costs
Return shipping labels and costs are the customer's responsibility for all eligible returns within the 30-day window.
Exchanges
If you'd prefer an exchange rather than a refund, please let us know when you contact us and we'll do our best to accommodate you, subject to availability.
Contact Us
If you have any questions about this policy or need help with a return, please reach out using our contact form.