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Orders
Below are some of our common questions about orders
How do I know if my order is confirmed?
You will receive an order confirmation email as soon as your purchase is complete. If you don't see it within a few minutes, please check your spam folder.
Can I change my shipping address after my order is placed?
If your order hasn't shipped yet, we may be able to update your address. Please contact us as soon as possible and we'll do our best to help.
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, and PayPal.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Most orders are processed and dispatched within 1–3 business days of being placed.
How long will it take until I receive my order?
Delivery times vary based on your location and the shipping method selected. Most orders are delivered within 4-12 days.
Please note that delivery times may be extended during peak seasons and holidays.
All orders are tracked from our facility to your door so you can follow your package every step of the way.
Do you ship internationally?
Currently we ship within the continental US. We are working on expanding to additional regions.
What is your return policy?
We offer a 30-day return window. If you're not completely satisfied with your order, simply reach out to us and we'll make it right.
For more information, visit our Return Policy
How long does it take to receive my refund?
Once your return is approved, your refund will be issued to your original payment method within 5–7 business days.
What if my item arrived damaged or defective?
We're sorry to hear that! Please contact us with photos of the damage and we'll send a replacement or issue a refund.
Products
Common questions about our products
Are your products safe for pets?
Yes. We carefully vet all products we carry to ensure they meet safety standards. However, always supervise your pet with any new product and consult your vet if you have specific health concerns.
How do I know which product is right for my pet?
Each product page includes detailed descriptions, size guides, and recommended use cases. You're also welcome to reach out to our support team for personalized recommendations.
Do you carry products for pets other than cats?
While we specialize in cat products, many of our products are great for dogs and puppies!